Workforce Management

Workforce management is not just setting schedules. It is a science and an art that, with the right technology, processes, and procedures, allows you to effectively manage your workforce , to reduce labor costs and get optimal performance.

Managing the workforce is a unique challenge and requires the competence of the industry workflow, trends, and processes.

Knack Global provides a level of consistency that is unmatched in the space of workforce management service. From the way we structure to the professionals we hire and assign teams, to our competitive response times, we are focused to meet your needs.

Our team is an expert in planning and designing around your operational functionality. As we have served many clients in the industry, we are equipped with an extensive understanding of challenges and strategies to overcome them.

Key indicators which make us best:

  • Dedicated Account Managers and Subject matter experts are shortlisted based on verifiable performance and culture fit
  • All employees hold graduate degrees and 40% hold post degrees
  • For medical coding and denial management work, we recruit life science graduates
  • Effective reports and tracking to enhance the savings
  • We have dedicated team for planning and executing.
  • Forecasting of staffing requirements
  • Support to clients with internal MIS for achieving SLAs effectively


We’re ready to listen. Let’s find a good time.

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